Elmers End Flowers Ordering Terms | Online Flower Delivery Policies

Terms & Conditions for Online Flower Delivery at Elmers End Flowers

Introduction

These Terms and Conditions ("Terms") govern the use of the Elmers End Flowers website and the purchase, payment, and delivery of flowers and related products ordered online. These Terms apply to all customers ordering for delivery in Elmers End and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before using our services.

Definitions

For the purpose of these Terms:

"We", "us" and "our" refers to Elmers End Flowers, the provider of flower delivery services in Elmers End and the surrounding areas.
"You" and "your" means the individual or entity purchasing goods from Elmers End Flowers via our website.
"Website" means our online platform, where you may purchase flowers and arrange delivery.

Order Process

All orders for flower delivery in Elmers End and the local region are placed through our Website. The following steps comprise our order process:

Product Selection: Browse our catalogue and select the floral arrangements or gifts you wish to purchase. Each product page details composition, size, and price.
Add to Basket: Upon choosing your desired items, add them to your online shopping basket.
Checkout: Review your basket, ensuring all selected products, quantities, and delivery information are correct. You must provide accurate recipient and delivery address details to ensure successful delivery within Elmers End or surrounding territories.
Order Confirmation: After submitting your order and completing payment, you will receive an automatic order confirmation. This confirmation is an acknowledgement that your order has been received; formal acceptance occurs when your order is processed for delivery.

If we are unable to fulfil any part of your order (e.g., product unavailability), we will inform you and offer an alternative, or provide a full refund for the unavailable item(s).

Payments

All prices displayed on the Website are in Pounds Sterling (£) and inclusive of applicable VAT, unless otherwise specified. Payments for online orders must be made in full at the time of placing your order using the payment methods accepted on our Website. We accept major credit and debit cards, and may offer secure online payment options at checkout.

Orders will not be processed for preparation or delivery until full payment has been successfully received and cleared. Elmers End Flowers reserves the right to cancel any order for which payment has not cleared. We use secure payment processors to protect your transactions; however, responsibility for maintaining the confidentiality of your payment data rests with you.

Delivery

Elmers End Flowers offers flower delivery services to Elmers End and surrounding areas. At checkout, you will be asked to confirm the delivery address. It is your responsibility to ensure the address is accurate and complete. Where necessary, detailed delivery instructions should be added.

Delivery Times: We endeavour to deliver all orders within the chosen delivery window. Standard delivery is available during our business hours; any specific delivery times are subject to availability and confirmation at the time of ordering.
Recipient Not Available: If no one is available at the delivery address to accept the flowers, we will follow any pre-provided instructions (e.g., leave with a neighbour or in a safe place). If no alternative can be arranged, we may attempt re-delivery, but additional charges may apply.
Delayed or Failed Delivery: We will not be liable for delays or failure to deliver due to incorrect information provided by you, recipient absence, or events beyond our reasonable control (such as severe weather conditions, strikes, acts of God, etc.).
Delivery Zone: Orders are accepted for Elmers End and its surrounding areas only. If we are unable to deliver to a given address, we will notify you promptly.

Substitution Policy

Flowers are natural products and subject to seasonal and supply variations. In the unlikely event that any items displayed online are unavailable at the time of order, we reserve the right to substitute with flowers or packaging of equal or greater value while maintaining the overall design and quality. If a major part of your chosen bouquet is unavailable, we will attempt to contact you to discuss alternatives before proceeding.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. We can only accept cancellation or changes if your order has not yet entered the preparation or dispatch process. Once preparation has commenced, cancellations cannot be guaranteed and may result in the full charge being applied, given the perishable nature of our products and the fact that most arrangements are personalised to your requirements.

Any refund authorised for a valid cancellation, where eligible, will be processed within a reasonable time and credited to your original payment method. We reserve the right to deduct any costs already incurred up to the point of cancellation.

Returns and Refunds

Due to the perishable nature of our products, returns are not typically accepted. If your order arrives damaged, is incorrect, or does not meet the standards outlined on our Website, please inform us within 24 hours of delivery. Where a product does not match your order, we will investigate and, if appropriate, offer a replacement or refund.

Quality and Complaints

We take great pride in the quality and freshness of our flowers. However, if you have any concerns regarding your delivered order, please contact us immediately (ideally, within 24 hours of delivery) with photographic evidence of the issue. Prompt notification enables us to address any problems as quickly as possible and, where justified, arrange for a replacement or partial/full refund in line with our customer satisfaction policy.

Liability

Our liability for any claim arising from your use of our services and goods will be limited to the purchase price paid for the products in question. Elmers End Flowers will not be liable for any indirect, consequential, or special loss or damages (including, without limitation, loss of revenue, profit, business, opportunity, or goodwill) arising out of or in connection with your order, the delivery, use, or inability to use the products supplied, except where such exclusion is not permitted by law.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal or unlawful to exclude liability.

Personal Information and Privacy

Personal information provided during the order process is handled in accordance with our Privacy Policy. This information is used solely to process your order, arrange delivery, and improve our services in line with applicable data protection legislation.

Use of Website

When using the Elmers End Flowers website, you agree not to use the site or its content for any unlawful or prohibited activity. All content, intellectual property, and images on our Website remain the property of Elmers End Flowers and must not be copied, reproduced, or used without our express written permission.

Events Beyond Our Control

We shall not be held responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, such as (but not limited to) natural disasters, illness, government action, or disruption in transportation networks. In such cases, we will endeavour to resume operations or offer alternative solutions at the earliest opportunity.

Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the law of England and Wales. Any disputes arising under or in connection with the use of our Website, services, or products will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our Website. Your continued use of our services and Website following any amendments constitutes acceptance of those changes. We encourage you to review these Terms regularly for any updates.

General

If any provision of these Terms is found to be invalid or unenforceable, it shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms constitute the entire agreement between you and Elmers End Flowers in relation to your use of the Website and the purchase of goods for flower delivery in Elmers End and the surrounding areas.

Note: These Terms & Conditions are effective as of the date shown on our Website and apply to all customers in Elmers End and the wider local area. For further information regarding your online flower order, delivery, or these Terms, please refer to our Website or contact us directly using the communication channels listed on our contact page.