Returns, Refunds & Complaints Policy at Elmers End Flowers
Our Fresh Flowers Guarantee
At Elmers End Flowers, our goal is to ensure every customer receives beautiful, fresh flowers with each order. Proudly serving households and businesses in Elmers End, we back every delivery with our fresh flowers guarantee, offering you complete peace of mind. Count on us for high-quality arrangements, hand-delivered by a trusted local florist who understands the importance of making every occasion special.
Damaged-on-Arrival Policy
We take great care in preparing and delivering your flowers. However, if your bouquet, arrangement, or plant arrives in less-than-perfect condition or is damaged on arrival, please notify us as soon as possible. Ideally, this should be within 24 hours of receipt. Our team will ask for a photo of the damage to help us resolve your concern promptly, and so we can learn from and prevent future occurrences.
Freshness Window & Flower Quality
Elmers End Flowers guarantees fresh flowers with every purchase. Depending on the variety, our blooms are expected to remain vibrant for at least 5 days from the day of delivery, provided they are cared for as recommended (trimmed stems, water change, etc.). Should your flowers wilt significantly within this freshness window, please get in touch so we can address your concern.
Refund & Replacement Options
If you notify us promptly about flowers that are damaged on arrival or that don’t meet our freshness guarantee, we offer two options for resolution:
- Replacement: We will arrange for a new bouquet, matching your original order, to be delivered at the earliest opportunity.
- Refund: If a replacement isn’t suitable, we can process a full or partial refund, depending on the circumstances and extent of the issue.
We recognise that every situation is unique and will always try to find a solution that exceeds your expectations, whether you ordered flowers for your home, a loved one, or for professional display in your Elmers End business.
Making a Complaint
Your satisfaction is our top priority. If you have any concerns or complaints about our service or products, please contact us directly. For the best support, include your order number and as much detail as possible regarding your complaint. Our experienced and friendly team will review your feedback, investigate the matter, and respond with a resolution as quickly as possible—usually within 2 business days.
Our Local Commitment
As a trusted florist in Elmers End, we are proud to be a valued part of the community, bringing fresh flowers and excellent customer care to local homes and businesses. Your trust means everything to us, and we are always ready to listen and improve. If you have any questions about our returns, refunds, or complaints process, please get in touch and we will be happy to assist.
